What if my parcel arrives damaged?

Refuse delivery or open parcel with driver present and note damage on delivery receipt. Then contact contact@optim-elec.com immediately.

What if the products I received are damaged but the parcel looks fine?

Contact Optim-Elec within 3 business days with photos of damage, order number, and tracking info. Arrange return or replacement.

Defective products are covered by manufacturer warranty. Contact Optim-Elec to arrange warranty claim with Socomec, Finder, Omron, or other brand.

Yes, 14-day return window under French consumer law. Product must be unused, unopened in original packaging. Contact Optim-Elec to arrange.

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Electrical equipment distributor

Worldwide delivery - Large stock

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