Can I return products I ordered by mistake?

Optim-Elec return policy (consumer purchases):

Return eligibility:

• 14-day return window : From delivery date to request submission. French consumer law (Directive 2011/83/EU).
• Condition : Product must be unused, unopened, in original packaging with all accessories and documentation.
• Professional purchases : Different terms apply. B2B customers contact sales team for custom arrangements.

Reason for return:

• Wrong product ordered by mistake
• Ordered duplicate by error
• Product specification incorrect (wrong voltage, size, connector type)
• Customer's choice (change of mind) — restocking fee may apply

Request return within 14 days:

• Email [email protected] with subject "Return request - [Order number]".
• Include:
  • Order number and delivery date
  • Product model, brand, serial number
  • Reason for return
  • Confirmation product is unused and unopened

Return process:

• Optim-Elec provides prepaid return shipping label via email.
• You package item in original packaging with all components.
• Drop off at carrier (Colissimo, DPD, etc.) or arrange pickup.
• Optim-Elec receives and inspects returned item.
• Refund processed : Full refund of purchase price (minus shipping cost if not defective) within 5-7 business days to original payment method.

Important notes:

• Opened/used products : Return eligibility voided. However, contact Optim-Elec for discussion if opened by mistake.
• Special orders (custom Socomec systems, configured equipment) : Non-returnable as customized.
• Clearance/discounted items : May have restocking fee or limited return window. Check at purchase.

Return is free under French consumer law if Optim-Elec accepted return request. For technical questions about returns, contact [email protected].