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Optim-Elec only sells products from leading electrical equipment brands: Socomec, Finder, Lettel, Omron, Phoenix Contact, Crouzet, Schneider Electric.
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To request a quote, use the ‘Contact us’ button or send an e-mail to [email protected].
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Contact us quickly for any changes or cancellations to orders that have not been dispatched at [email protected].
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Items in stock are shipped first. Restocked products will be dispatched as soon as they become available.
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To return a product, contact us by e-mail within 14 days of receipt to obtain a return authorisation. Refunds will be made after receipt and inspection of the returned goods.
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Contact us by telephone, e-mail, or via the contact form on our website for any requests or questions.
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Optim-Elec only sells products from leading electrical equipment brands: Socomec, Finder, Lettel, Omron, Phoenix Contact, Crouzet, Schneider Electric.
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Creating an account on Optim-Elec makes your purchases easier and faster.
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To access your account, click on the user icon and enter your e-mail address and password set when you registered. Then log in.
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To reset your password, visit the login page and follow these steps :
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To unsubscribe from our newsletter, send us your request by e-mail using our contact form or uncheck the subscription box in your customer account.
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To delete your account, contact us directly by telephone or send us a request by e-mail using our contact form.
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To request a quote, use the ‘Contact us’ button or send an e-mail to [email protected].
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Optim-Elec will endeavour to respond to your request for a quotation within 24 to 48 hours.
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To order, add the desired products to your basket using the search bar or the categories. Check your basket, then follow the ordering steps to complete your purchase.
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Contact us quickly for any changes or cancellations to orders that have not been dispatched at [email protected].
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Items in stock are shipped first. Restocked products will be dispatched as soon as they become available.
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You will be informed once your order has been processed. Optim-Elec aims for fast dispatch, generally between 6 and 24 hours for products in stock. Follow the processing of your order in your customer area.
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Check your spam for the confirmation e-mail. Add our e-mail address to your address book to avoid this problem in the future.
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In the event of cancellation before dispatch, we will issue a refund. We do not offer credit notes.
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Choose from several secure payment options: credit card (Visa, Mastercard, Amex) or Bancontact for Belgian customers.
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The amount debited from your order depends on the amount and method of payment, and also varies from bank to bank.
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We do not currently offer any specific payment facilities. The choice of payment method is yours.
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If you encounter problems, try paying in private browsing mode, connect to your banking application, or contact us for a direct payment link.
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All your invoices are sent to you by email to the address you gave us when you created your account on Optim-Elec.com.
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We offer free delivery from €150 excluding VAT in mainland France and work with several carriers to deliver anywhere in the world.
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Delivery times vary according to the carrier and delivery method chosen.
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Shipping costs depend on the weight and size of the parcel and your delivery address. Deliveries within Europe are not subject to customs charges.
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We deliver anywhere in France and throughout the world. Contact us for any specific request relating to shipping costs.
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You will receive a tracking email as soon as your order has been dispatched.
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If your parcel has not been delivered, contact us by telephone or via the contact form to resolve the problem.
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If you receive a damaged parcel, refuse it or open it in the presence of the delivery person to check the condition of the products. If the parcel and the damaged products are delivered to you in your absence, contact us immediately.
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Contact our team to report the broken products, and follow the return and refund instructions.
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If you receive faulty products, the manufacturer's warranty applies. Contact us to resolve the problem.
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To return a product, contact us by e-mail within 14 days of receipt to obtain a return authorisation. Refunds will be made after receipt and inspection of the returned goods.
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Contact us by telephone, e-mail, or via the contact form on our website for any requests or questions.
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Our team is available from Monday to Thursday from 8.30am to 12pm and from 1pm to 5.30pm, and on Fridays from 8.30am to 12pm and from 1pm to 5pm, by telephone, e-mail or contact form.
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