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Terms and Conditions of Sale of

Each order implies the complete agreement of the below Terms and Conditions of Sale valid for every order on this website. No other particular terms or conditions (unless formally accepted and written by Optim-Elec) can or will prevail the general Terms and Conditions of Sale of Optim-Elec.

Reception of the order

The acceptance of the order is subjected to the approval of Optim-Elec and more specifically with reservation of the authorisation of our financial department. Orders can be placed through several ways of communication:

  • By internet: 24/24H et 7/7 days
  • By Phone: +33 1 43 44 60 00
  • By written letter and way of payment to Optim-Elec – 101 rue de la Bongarde - 92230 GENNEVILLIERS - FRANCE 

Price and transport

The sale price on our website is indicated in EURO and is excluded taxes. Our software system calculates the VAT for the French territory. The transportation cost is not included and has to be paid by the Buyer. This cost is automatically calculated by our system depending by the way of delivery that has been chosen.

You have no custom fees for all the deliveries in countries into European Union.

Otherwise, please note that for all the deliveries in UK and the rest of the world we are used to work in DAP (delivered at place), so you will have to pay the customs fees.

Optim-Elec can change its tariffs at any time. However, it undertakes to invoice the ordered goods at the prices indicated at the time of the registration of the order.

Returning the goods

If you wish to return the ordered goods because they don’t satisfy, please contact us by email within the 14 days after receiving your order to arrange the return. The Seller will not reimburse the cost of transportation for returning goods. The reimbursement will happen after receiving the goods and after verification of them. An approval of return from our services is mandatory. Please contact us for this approval.

The Buyer can return defective goods within 14 days after receiving them, subjected after acceptance by our services. The goods will have to be in their original packing and in original condition. The price will be reimbursed within 15 days after the Seller has received the defective goods.

Address of return : Optim-Elec – 101 rue de la Bongarde - 92230 GENNEVILLIERS - FRANCE 

Time of delivery

The time of delivery is an approximate moment and will be confirmed after acceptance of your order. By consequence, no delay of the shipping can authorize a cancelling or refusal of the order by the Buyer or a claim for damages and losses.


Optim-Elec guarantees the available goods in accordance with the warranties of our manufacturers.

Claims and liability

Each received order implies the total acceptance of our terms and conditions of sale. A copy of this document will be sent on your written demand. The liability of Optim-Elec is limited to the repair or replacement of the products. In no case, Optim-Elec will be held responsible for any claim related to our sold goods. Every claim concerning the quantity of the article, except for the loss during transportation, must be addressed, by written and registered letter, to Optim-Elec, and this within the 5 days after receiving the goods.

All the delivered goods are owned by Optim-Elec until the buyer has fulfilled all his obligations towards the seller, more specifically until the total payment of the amount has been received, if not increased with interests. Law 80.335 of 12/05/1980.

Modification of terms and conditions of sale

Every term and condition, not corresponding the general terms and conditions of sale of Optim-Elec, that the Buyer has expressed will be rejected, unless the Buyer has written and approved acceptance of Optim-Elec.

Way of payment and security

The Buyer can pay:

  • by credit card on the secured servers of our bank accounts. This indicates that no bank information is transferred by the website of Optim-Elec. The payment through credit card is totally secured. Your order will be registered and validated from the acceptance of the bank.
  • by bank transfer: the payment must be made at the customer’s expense according to the rates in force at the requested banking institutions.

Any payment made by the customer before delivery is not considered as a deposit or as a deposit.

Privacy and security

The information of your credit card is encrypted through the protocol SSL and is never exposed in the transfer through the network. The payment is directly done through the bank. Optim-Elec has no access to this information and does not save this on its servers. This is also why it must be introduced at every new order on the website.

Retention of Title

Title of property shall pass to Buyer only upon full payment by Buyer of the Goods and following payment of any other outstanding debt by Buyer to Seller. Before this, all goods are owned by Optim-Elec.

Failure to pay

Optim-Elec has the right to refuse a delivery or to process an order from the Buyer that still has outstanding debt to the Seller. A minimum of 40 EURO (VAT excl) will be charged in case of non payment in accordance with the law.

Law and arbitration

Any dispute arising out of this contract will be finally settled by jurisdiction of the Commercial Court of Nanterre, which administer the residence of the Seller (Optim-Elec). The conditions of Sale of the Buyer will be rejected. This contract is valid under French law.

The submission from the Vienna Convention on trade of goods is explicitly discarded.

If you do not find the appropriate answer to your question, please contact us at [email protected] or call us and we will answer you as soon as possible.