Returns and after-sales service

If you receive a damaged parcel, refuse it or open it in the presence of the delivery person to check the condition of the products. If the parcel and the damaged products are delivered to you in your absence, contact us immediately.
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Contact our team to report the broken products, and follow the return and refund instructions.
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If you receive faulty products, the manufacturer's warranty applies. Contact us to resolve the problem.
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To return a product, contact us by e-mail within 14 days of receipt to obtain a return authorisation. Refunds will be made after receipt and inspection of the returned goods.
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