What if the products I received are damaged but the parcel looks fine?

Damaged products in intact parcel procedure:

Immediate action:

• Do not discard damaged items or packaging. Keep all protective materials as evidence for claim.
• Take detailed photos of:
  • Damaged product (all angles, close-ups of defects)
  • Original packaging and protective material
  • Serial numbers and product labels
  • Delivery receipt
• Save all invoices and packing slips from the parcel.

Report within 3 business days:

• Email [email protected] with subject "Damaged product in parcel".
• Include:
  • Order number and tracking number
  • Photos of damaged product(s) and packaging
  • Description of damage (broken parts, corrosion, cosmetic damage, non-functional)
  • Product model, brand (Socomec, Finder, Omron, etc.), and serial number
  • Your delivery address and date received

Resolution options:

• Replacement : New product shipped immediately. You return original via prepaid shipping label from Optim-Elec.
• Refund : Full refund issued. You return damaged item or retain per insurance terms.
• Repair : For cosmetic damage on high-value Socomec equipment, manufacturer repair may be offered.

Processing time : Replacement typically ships within 24-48 hours. Return shipping handled by Optim-Elec. Refund processes within 5-7 business days to original payment method.

Manufacturer warranty: If product defect (not shipping damage), manufacturer warranty may cover repair or replacement directly. Optim-Elec facilitates warranty claims for Socomec, Finder, Omron products.