What if I don't receive my Optim-Elec parcel?

Optim-Elec lost parcel procedure:

Step 1: Verify tracking status

• Open your tracking email or log into optim-elec.com → "My Orders".
• Check parcel status with carrier (Colissimo, DPD, Geodis, TNT).
• Wait 2-3 days past estimated delivery date before claiming loss (delays happen).
• Note your tracking number and carrier name.

Step 2: Contact your delivery address

• Check if parcel was delivered to alternative location (neighbor, building concierge, parcel locker).
• Parcel may have been left in safe place or left notice for pickup.
• Contact building management or nearby pickup points.

Step 3: Escalate with Optim-Elec

• Email [email protected] with subject "Lost parcel - urgent".
• Include:
  • Order number
  • Tracking number and carrier name
  • Delivery address
  • Order date and expected delivery date
• Optim-Elec will file carrier claim immediately.

Step 4: Resolution (typically 5-10 business days)

• Carrier investigates parcel location with delivery driver.
• If confirmed lost, Optim-Elec ships replacement order at no charge or issues full refund.
• You receive confirmation email with resolution details.

Note: Insurance available for high-value orders. Replacement typically ships within 48 hours. If parcel not yet dispatched from Optim-Elec warehouse, it may still be in processing.