Can I modify or cancel my Optim-Elec order?

Order modifications and cancellations at Optim-Elec:

Modify order (before dispatch):

• Timeframe: Changes possible only within 2 hours of order confirmation if items are in stock.
• How to request: Email [email protected] with your order number and requested changes (product codes, quantities, delivery address).
• Phone requests: Call during business hours (Mon-Thu 8:30-12, 13-17:30; Fri 8:30-12, 13-17).
• Confirmation: You receive updated invoice with new pricing if applicable.

Cancel order (before dispatch):

• Timeframe: Cancellation requests accepted up to 6 hours before dispatch.
• Process: Contact [email protected] immediately with order number. Include reason for cancellation.
• Refund: Full refund issued to original payment method within 5-7 business days after cancellation confirmation.
• Restocking fee: No additional fees if cancelled before dispatch. Items returned in original condition.

After dispatch: Order cannot be cancelled, but may be refused at delivery. See return policy for post-delivery refunds. For technical assistance, contact [email protected].