Can I delete my Optim-Elec account?

Optim-Elec account deletion process:

To delete your account and all associated data, please contact our customer service team:

• By email: Send request to [email protected] with subject "Request account deletion".
• Include your full name, email address, and account number.
• By phone: Call Optim-Elec during business hours:
  • Monday-Thursday: 8:30 AM - 12:00 PM, 1:00 PM - 5:30 PM
  • Friday: 8:30 AM - 12:00 PM, 1:00 PM - 5:00 PM

Data deletion timeline:

• Our team processes deletion requests within 5 business days.
• Your purchase history and invoices will be archived for legal and tax compliance (6 years under French law).
• Personal data (email, phone, address) will be permanently deleted.
• You will receive confirmation email when deletion is complete.

After deletion, you may create a new account with the same email address after 30 days.