How do I contact Optim-Elec customer support?

Optim-Elec customer support contact methods:

Email support (recommended):

• Address : [email protected]
• Response time : Within 24 business hours (typically 2-4 hours during working hours).
• Best for : Orders, invoices, returns, technical questions, quotes.
• Include in email : Order number, account email, clear description of issue.

Phone support (urgent matters):

• Number : [Phone number to be provided]
• Hours : Monday-Thursday 8:30 AM - 12:00 PM, 1:00 PM - 5:30 PM
• Friday 8:30 AM - 12:00 PM, 1:00 PM - 5:00 PM
• Best for : Urgent order cancellations, payment issues, expedited quotes, technical guidance on Socomec products.
• Hold time : Typically under 5 minutes during business hours.

Online contact form:

• Visit optim-elec.com → "Contact" page.
• Select issue category: Quote, Order, Technical, Other.
• Fill form with your name, email, company, message.
• Submit and receive confirmation email with ticket reference.
• Response within 24 business hours.

Support availability:

• Optim-Elec is based in Gennevilliers (92), France. Support operates in CET (Central European Time).
• Closed Saturdays, Sundays, French public holidays.
• Emergency urgent matters after hours : Consider email for immediate documentation.

Specialist support: For technical questions about Socomec products, UPS systems, or electrical safety standards, our engineering team available during business hours for detailed consultation.